At Prime Office Soft, we strive to ensure your satisfaction with our products and services. If for any reason you are not completely satisfied with your purchase, we offer a straightforward refund and returns policy to address your concerns.
Eligibility for Refunds and Returns
- Product Condition: To be eligible for a refund or return, the product must be unused, unopened, and in its original condition. We cannot accept returns for products that have been opened or used, unless they are defective or damaged upon arrival.
- Timeframe: Refund and return requests must be initiated within 7 days of the purchase date. Requests made after this period may not be eligible for consideration.
Refund Process
- Contact Us: To initiate a refund or return, please contact our customer support team at support@primeofficesoft.com. Provide your order details and the reason for your request.
- Evaluation: Our team will review your request and determine its eligibility based on our refund and returns policy. If your request meets the criteria, we will provide you with further instructions on how to proceed.
- Return Shipping: If a return is approved, you will be responsible for shipping the product back to us. Please ensure that the item is securely packaged to prevent damage during transit.
- Refund Issuance: Once we receive the returned product and verify its condition, we will process your refund. Refunds will be issued to the original method of payment used for the purchase.
Exceptions
- Defective or Damaged Products: If you receive a defective or damaged product, please contact us immediately. We will arrange for a replacement or refund, depending on your preference.
- Digital Products: Refunds may not be available for digital products such as software licenses or downloadable content. Please contact us for further assistance regarding digital product refunds.
Contact Us: If you have any questions or concerns about our refund and returns policy, please don’t hesitate to contact our customer support team at support@primeofficesoft.com. We’re here to assist you and ensure your satisfaction with our products and services.
Thank you for choosing Prime Office Soft. We appreciate your business and are committed to providing you with exceptional service.